Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") is issued on behalf of the 500tk platform ("we", "our", or "500tk") and applies to the website https://500tk.cam. By using our platform, you agree to the terms of this Policy. We take the protection of your personal information very seriously and keep your data secure using SSL encryption technology.

1. Data Collection — What Information We Collect

We collect only the information necessary to provide our services to you. This information is collected in two ways — information you provide directly and information collected automatically through your use of the platform.

1.1 Information You Provide Directly

When you register or use our services, we collect the following information:

• Your full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account number
• National ID card or passport details (when identity verification is required)
• Address and location information

1.2 Automatically Collected Information

When you browse the 500tk website, the following information may be recorded automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Information collected from cookies and similar tracking technologies

2. Data Usage — How Collected Information Is Used

We use the collected information for specific purposes and under no circumstances is information used for unnecessary or unauthorised purposes.

• Account Management: To create, verify, and maintain your 500tk account.
• Payment Processing: To securely process transactions from a minimum deposit of ৳100 to withdrawals of ৳1,000 or more.
• Customer Support: To resolve your issues through 24/7 live chat support and email.
• Security and Fraud Prevention: To prevent unauthorised access to accounts and financial fraud.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve user experience and platform quality.
• Promotional Communications: With your consent, to inform you of relevant bonus offers and updates.

3. Cookie Policy — What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. 500tk uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
• Analytics Cookies: To understand which parts of our service are used most.
• Preference Cookies: To remember your language and other preferences.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

4. Data Sharing with Third Parties

500tk never sells or rents your personal information. However, in certain specific circumstances, information may be shared with designated third parties:

4.1 Payment Processors

Necessary information is shared with the relevant payment institutions to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions. This sharing is solely for the purpose of completing transactions and is governed by their own privacy policies.

4.2 Technology Service Providers

Certain technology partners (such as server hosting and security software providers) may access information on a limited basis to operate our services. They operate under strict confidentiality agreements.

4.3 Legal Obligations

Relevant information may be provided in response to legal orders, court directives, or legitimate requests from government authorities.

5. Data Security — How We Keep Your Information Safe

500tk takes industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All communication between you and our servers is encrypted.
• Data Encryption: Sensitive information remains encrypted even when stored.
• Access Controls: Only authorised personnel can access the necessary information.
• Security Audits: Regular security testing and risk assessments are conducted.
• Firewall and Anti-Fraud Systems: Active protection measures to prevent unauthorised access and fraud.

Transmitting information over the internet is not completely secure. However, we are committed to ensuring the highest level of protection by following industry best practices.

6. Data Retention Period

We retain your information only for as long as it is necessary or legally required.

• Active account data: for as long as the account remains active.
• After account closure: up to five years to meet legal and regulatory requirements.
• Transaction records: in accordance with applicable laws for financial records.
• Cookie data: depending on the type of cookie, generally until the end of a session or for a set period.

7. Your Rights and Controls

You have the following rights over your personal information:

7.1 Right to Access

You can request from us at any time to find out what information we hold about you.

7.2 Right to Correction

If your information is incorrect or incomplete, you can contact us to request a correction.

7.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving our promotional emails or messages at any time. To do so, contact our support team.

8. Privacy Protection for Minors

500tk strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from any minor. If we find evidence that a minor has registered, the relevant account will be closed immediately and the collected information will be deleted.

9. Changes to the Privacy Policy

We may update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after an update will be considered acceptance of the new policy. The "Last Updated" date at the top of the policy always indicates the most recent version.

10. International Data Transfers

Our servers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that the destination country has adequate protection measures in place and that data security standards are maintained.

11. Relationship with Other Policies

This Privacy Policy should be read together with 500tk's Terms and Conditions and Responsible Gaming Policy. In case of conflict, the Privacy Policy will apply.