500tk Terms and Conditions

1. General Provisions and Definitions

500tk is an online casino and betting platform operated for players in Bangladesh. The key terms used are defined below:

• "Platform" refers to the 500tk website, applications and related services.
• "User" or "Member" refers to any person who is registered on the platform and operating an active account.
• "Service" refers to all gaming, betting and financial transaction facilities provided on the platform.
• "Bonus" refers to promotional offers, free spins or any additional value granted.

By accessing the platform or creating an account, you will automatically be considered to have accepted these terms and conditions.

2. Eligibility and Registration

2.1 Age Requirement

To participate on the 500tk platform, a member must be 21 years of age or older. 500tk strictly prevents providing services to minors, and if any account is found to belong to a minor upon subsequent verification, it will be closed immediately and all funds will be forfeited.

2.2 Single Account Policy

Only one account per person is permitted. If the same person operates multiple accounts, all accounts will be closed and any accumulated balance and bonuses will be cancelled.

2.3 Accuracy of Information

All information provided at the time of registration must be accurate, complete and up to date. 500tk reserves the right to suspend an account if false or misleading information is provided. If additional documents are requested for identity verification, the member must supply them.

2.4 Account Security

It is the member's own responsibility to keep their account password and login details completely confidential. 500tk will not be liable for any loss arising from third-party access to an account.

3. Deposits and Withdrawals

3.1 Minimum Transaction Amount

3.2 Processing Time

Subject to successful verification, withdrawal requests are generally completed within 5 to 30 minutes. Bank transfers may take slightly longer.

3.3 Withdrawal Eligibility

• Identity verification (KYC) must be completed before withdrawing.
• It is preferable to withdraw using the same method used for the deposit.
• If the wagering requirements of any active bonus have not been met, the withdrawal process may be delayed.
• Additional verification may be required in cases of unusual or suspicious activity.

3.4 Prohibited Methods

Using a third party's wallet or bank account to conduct transactions is strictly prohibited. If such activity is detected, the account will be suspended and funds will be held.

4. Bonuses and Promotions

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳10,000. The wagering requirement for this bonus is 10x (deposit + bonus). Winnings earned from the bonus cannot be withdrawn until the wagering requirement has been met.

4.2 General Bonus Terms

• Each bonus offer specifies an expiry period — if wagering is not completed within the set time, the bonus will be cancelled.
• Bonus cash cannot be transferred to a third party.
• It may not be possible to activate another bonus while one is already active.
• 500tk reserves the right to modify, suspend or cancel any bonus offer.
• In cases of bonus abuse or fraudulent use, the bonus and any associated winnings will be forfeited.

4.3 VIP Program

The 500tk VIP program has four tiers — Bronze, Silver, Gold and Platinum. Members advance to higher tiers based on regular gaming activity and receive increased weekly cashback benefits. The cashback rates by tier are as follows:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

5. Gaming Rules

5.1 Fair Gaming

All games on the 500tk platform are operated fairly and impartially. Random Number Generator (RNG) technology is used to ensure that the outcome of every game is completely random.

5.2 Prohibited Activities

• Using any software, bot or automated tool to play games is strictly prohibited.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage will be treated as fraud.
• Using multiple accounts to claim bonus benefits is a breach of this agreement.
• Any form of collusion with other members is strictly prohibited.

5.3 Technical Issues

If a game is left incomplete due to a server error, network disruption or other technical problem, 500tk will attempt to provide a fair resolution based on available data. However, 500tk's liability for losses in such situations is limited.

6. Account Suspension and Closure

6.1 500tk's Rights

500tk reserves the right to suspend or permanently close any account without notice for any of the reasons listed below:

• Any violation of these terms and conditions.
• Suspicion of fraudulent activity or money laundering.
• Providing a false identity or forged documents.
• Bonus abuse or operating multiple accounts.
• An account remaining inactive for an extended period.

6.2 Member's Rights

A member may close their own account at any time. A request to close an account can be made via live chat or email. Any pending withdrawable balance at the time of account closure (if it exists and is valid) will be returned.

7. Privacy and Data Protection

500tk stores members' personal information with the highest level of security. SSL encryption and modern security technology are used to keep members' financial and personal information safe. For more details, please read our Privacy Policy.

• Members' information is never sold to third parties.
• Information may be disclosed in response to lawful requests from authorities in accordance with applicable law.
• Information required for payment processing is shared securely with the payment gateway.

8. Responsible Gaming

500tk treats responsible gaming as its top priority. We believe gaming is entertainment — it should never become an addiction.

8.1 Self-Control Tools

• The ability to set deposit limits.
• The ability to take a temporary account break (self-exclusion) for a set period.
• The option to set a time limit for gaming sessions.

8.2 Support

If you or someone you know is struggling with a gaming addiction, please contact our 24/7 live chat. For more information, read our Responsible Gaming page.

9. Intellectual Property

All content on the 500tk platform — logos, designs, text, graphics, software and other elements — is the exclusive intellectual property of 500tk. No part of this content may be reproduced, distributed or used for commercial purposes without written permission.

10. Limitation of Liability

500tk accepts no responsibility for the following:

• Loss caused by internet disconnection or technical problems.
• Loss resulting from unauthorised access to a member's account by a third party.
• Force majeure events (natural disasters, government restrictions, etc.).
• Any inconvenience arising from false information provided by the user.

11. Changes and Updates

500tk reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after any change will be taken as acceptance of the updated terms.

It is therefore recommended that you review this page regularly.

12. Dispute Resolution

For any dispute or complaint, please contact our support team first. We always aim to resolve issues quickly and fairly.

12.1 Contact Methods

Our support team aims to respond as quickly as possible after receiving a complaint.

13. Applicable Law

These terms and conditions are governed by applicable international gaming regulations. On any legal matter, the opinion of 500tk's legal team shall be considered final. It is the member's own responsibility to participate in online gaming in accordance with their local laws.