❓ Frequently Asked Questions
Answers to all your questions about 500tk
From opening an account to bonuses, payments and security — you will find straightforward answers to the most frequently asked questions from players in Bangladesh right here.
Welcome to 500tk — a safe and reliable online gaming platform built for players in Bangladesh. Whether you want to open an account for the first time, learn how depositing money with bKash works, or understand the rules of cricket betting — detailed answers are provided in each section of this FAQ page. If you cannot find an answer to your question, contact our 24/7 Bengali live chat support.
Account and Registration
Opening an account at 500tk is very simple. Go to the registration page on the site and enter your mobile number, password and date of birth. Once you verify the OTP, your account will be activated. The whole process takes just a few minutes and is completely free. Please note that only people aged 21 or above can register.
No, one person can only use one 500tk account. Opening multiple accounts is a violation of our rules and may result in both accounts being closed. If you forget your password or cannot access your account, contact our live chat support and we will resolve it quickly.
Click the "Forgot password?" link on the login page and enter your registered mobile number. An OTP will be sent to your number. After verifying it, you can set a new password. If you have any trouble, get direct help from our 24/7 live chat.
Yes, account verification may be required to complete a withdrawal. Complete the verification by submitting a photo of your national ID or passport along with your mobile banking number details. This ensures the security of your account and helps prevent fraud. Once verified, you will not need to do it again.
The 500tk website is built with a mobile-first design, so it can be used easily from the browser of any Android or iOS device. Open the site in Chrome or Safari and enjoy the full experience. The interface adapts well regardless of screen size.
Deposits and Withdrawals
Deposits to 500tk via bKash are generally instant. After the payment is completed, the money is added to your gaming wallet within a few seconds to a maximum of a few minutes. The minimum deposit amount is just ৳100. If any transaction is pending, contact our live chat with the transaction ID.
Yes, in addition to bKash, you can deposit money at 500tk via Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳100 and there are no extra charges. Choose your preferred method and follow the instructions.
Withdrawals from 500tk are generally processed within just 5 to 30 minutes. After the request is verified, the money is sent directly to your bKash, Nagad or other selected payment method. The minimum withdrawal amount is ৳1,000.
No additional fee is charged by the platform on withdrawals from 500tk. However, if your mobile banking provider or bank has its own charges, they may deduct that separately — this is outside 500tk's control. We are always committed to transparent transactions.
Yes, transactions can be made through major Bangladeshi banks including Dutch-Bangla, City Bank, BRAC Bank, Islami Bank and Sonali Bank. The minimum deposit via bank transfer is ৳100 and the minimum withdrawal is ৳1,000. Processing time may be slightly longer compared to mobile banking, so for urgent cases it is better to use bKash or Nagad.
First, save the transaction ID sent from your mobile banking. Then log in to 500tk's 24/7 live chat and provide this ID along with the payment details. Our team will verify and resolve the issue quickly. In most cases it is resolved within 15 minutes.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section of 500tk. Select a match and choose a bet from various markets such as match winner, toss, top run scorer or over/under. Enter your preferred amount and confirm the bet. Results are processed automatically after the match ends.
500tk has a large number of slot games from leading providers including PG Soft, Pragmatic Play and JILI. Popular games including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace are all available. From classic reels to Megaways — all types of slots are available to suit every player's preference.
The live casino section of 500tk features games from Evolution Gaming, Ezugi and other providers. You can play Baccarat, Roulette, Blackjack, Dragon Tiger and Teen Patti with real dealers. The high-quality live streaming makes the experience feel just like a real casino.
RTP (Return to Player) is the average measure of what percentage of total bets a game returns to players over a long period. Volatility refers to the frequency and size of wins — high volatility means big wins come less often but in larger amounts, while low volatility means smaller wins come more frequently. These concepts are for general information; the outcome of each session is random.
Yes, 500tk only uses software from certified game providers that are powered by RNG (Random Number Generator) technology. This technology ensures that the result of every spin or bet is completely random and not predetermined. We believe in transparency and fair play is one of our core principles.
Bonuses and Promotions
When you open an account at 500tk for the first time and make a deposit, you will receive a 100% welcome bonus — up to ৳10,000. This means if you deposit ৳1,000 you get an additional ৳1,000 bonus and can start with a total of ৳2,000. The bonus is added to your wallet automatically; no separate code is needed.
The wagering requirement for the 500tk welcome bonus is 10x — meaning you need to wager the bonus amount 10 times. For example, if you receive a ৳5,000 bonus, you can withdraw after wagering ৳50,000. This is one of the lowest requirements in the industry, which we have kept accessible.
500tk's VIP program has 4 tiers — Bronze, Silver, Gold and Platinum. By playing regularly you can move up to higher tiers and earn weekly cashback. Weekly cashback of up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum is available. VIP members also enjoy priority support.
Each week, a fixed percentage of your net losses is added to your account as cashback according to your VIP tier. This cashback is received directly in your gaming balance and can generally be used with low or no wagering requirements. See the terms and conditions page for full details.
Yes, 500tk regularly offers special promotions on various occasions — such as Eid, the T20 World Cup or the BPL season. These offers are available for a limited time, so check the promotions section of the site regularly or ask in live chat whether any ongoing offers are available.
Security and Responsible Gaming
Yes, 500tk uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with third parties. Full details can be found on our privacy policy page.
No. 500tk is for people aged 21 and above only. Age is verified at the time of registration and minors are not permitted to create an account. We firmly believe in responsible gaming and enforce this rule strictly.
Gaming is for entertainment — if you feel it is becoming an addiction, contact our live chat immediately. We will help you with self-exclusion or setting deposit limits. Your wellbeing is most important to us. Enjoy gaming within your limits.
Self-exclusion is a feature through which you can voluntarily block access to your account for a specified period. To activate it, contact our 24/7 live chat or email [email protected]. Once self-exclusion is activated, it cannot be reversed before the set period ends.
Yes, 500tk provides the option to set daily or weekly deposit limits and betting limits under its responsible gaming tools. Contact the support team to set these limits. Play with a budget in mind — it keeps the gaming experience enjoyable.
The 500tk support team is ready to help in Bengali 24 hours a day, 7 days a week. Click the live chat button on the site or email [email protected]. Our team will resolve your issue as quickly as possible.
Still have questions?
Our expert support team is ready to help you in Bengali 24/7.
Go to 500tk CasinoChat with us directly on live chat or email us: [email protected]